Due to the personalized nature of our products, we do not accept returns or exchanges of items unless the item is defective or damaged upon receipt.

If you receive a personalized item that is damaged or defective, please contact us as soon as you receive your order to arrange for a replacement. We want you to be completely satisfied with your purchase and will work to resolve the issue promptly.

Once an order is placed for a personalized item, changes may not be possible. Please review all personalization details carefully before completing your purchase to ensure accuracy.

The production time for personalized items varies depending on the product and customization options. All personalized items are to be delivered in less than 2 weeks.

We strive for accuracy in personalization details, but if a mistake occurs, please contact us as soon as possible. We will work to address the error and, if necessary, arrange for a replacement.

Once an order for a personalized item is submitted, changes or cancellations may not be possible due to the custom production process. Please review your order carefully before completing your purchase.

If you have any additional questions about our personalized items, please feel free to contact our customer support team at [help@alxo.shop]. We're here to help!